Shipping policy

Shipping Policy

Last Updated: [Date]

Thank you for shopping with Lushari. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy below for information regarding order processing, shipping methods, delivery timelines, and related matters.

1. Shipping Methods

We offer shipping across India through trusted courier and logistics partners.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (where available)

  • Cash on Delivery (COD) (where applicable)

Shipping options available for your location will be displayed during checkout.

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During peak seasons, promotional events, or high order volumes, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation notification.

3. Delivery Timeframes

Estimated delivery times are as follows:

Location Estimated Delivery Time
Metro Cities 3–7 Business Days
Tier 2 & Tier 3 Cities 5–10 Business Days
Remote Areas 7–14 Business Days

Please note that delivery timelines are estimates and may vary depending on courier operations and local conditions.

4. Shipping Costs

Shipping charges are calculated during checkout and displayed before payment.

We may offer:

  • Free shipping on eligible orders

  • Flat-rate shipping

  • Location-based shipping charges

Any promotional free shipping offers will be clearly communicated on our website.

5. Tracking Information

Once your order has been shipped:

  • A tracking number will be provided via email, SMS, or WhatsApp (where applicable).

  • Customers can use the tracking number to monitor shipment progress through the courier's tracking system.

  • Tracking updates may take up to 24–48 hours to appear after dispatch.

If you do not receive tracking information within a reasonable time after shipping confirmation, please contact our support team.

6. Delivery Issues and Delays

While we strive to deliver all orders on time, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Courier operational issues

  • Incorrect or incomplete shipping information

Lushari is not responsible for delays caused by factors beyond our reasonable control.

If your package is significantly delayed, please contact us and we will work with the shipping partner to assist you.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply for re-delivery.

  • We may not be able to modify shipping details once an order has been dispatched.

Please review your shipping information carefully before completing your purchase.

8. Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery cannot be completed because:

  • The recipient is unavailable,

  • The address is incorrect, or

  • The package is refused,

the shipment may be returned to us.

Additional shipping fees may apply for re-shipment.

9. Lost or Damaged Shipments

If your package arrives damaged or appears lost in transit:

  • Contact us within 48 hours of delivery or expected delivery date.

  • Provide your order number and any supporting photographs if applicable.

We will investigate the issue with the shipping carrier and work toward an appropriate resolution.

10. International Shipping

Currently, we ship only within India unless otherwise stated on our website.

If international shipping becomes available, applicable shipping fees, customs duties, taxes, and regulations will be displayed at checkout.

11. Contact Us

For shipping-related questions or concerns, please contact us:

Business Name: Lushari
Email: [your email address]
Phone: [your phone number]
Business Hours: [your support hours]

We appreciate your trust and thank you for shopping with Lushari.